Frequently Asked Questions
Everything you need to know about your Cavo experience.
What kind of warranty comes with Cavo products?
All Cavo electronics come with a standard 12-month manufacturer's warranty that covers hardware defects and technical malfunctions under normal use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your package directly through your Cavo account dashboard.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Do you offer international shipping?
Yes, Cavo ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products compatible with both iOS and Android?
Most Cavo smart devices and peripherals are designed for universal compatibility. Please check the 'Technical Specifications' section on individual product pages for specific OS requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment plans through Klarna and Affirm.